Returns & Exchanges
At Maktabakw, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unopened packaging.
Initiate a Request
Contact our customer support team via email or WhatsApp with your order number and the reason for the return to receive authorization.
Pack the Items
Securely place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Handover to Courier
Our logistics partner will schedule a convenient pickup time from your location to collect the return package within 48 hours of approval.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing